Even with intensive training, there will always be issues and queries unique to your specific situation. That's when you need targeted, tailored support and advice customized to your circumstances. That's precisely what the new TDM Flex Care Credit concept from TDM is designed to offer in efficient blocks of 30 minutes.
You simply purchase a service quota of TDM consultancy time, which you can call upon for either general services or customer-specific issues. You can even use these credits for complex questions about your tool data. Data services include support and advice on creating reference items and reference tool assemblies in TDM, as well as help and advice on effective item creation in TDM.
Benefits of TDM Flex Care Credits
- Transparent overview of credits used
- Advice and expertise on demand
- TDM experts in remote access
This model means you only ever pay for what you request via the TDM Customer Portal in the Competence Center. Give it a try: Order your TDM Flex Care Credits now in the Competence Center.
TDM Competence Center
As a TDM customer, you have access to our consulting and training packages in the Competence Center of the customer portal.
Our experts can support you in many areas, including the following:
- Process optimization
- Developing and implementing solutions
- Expanding the expert knowledge base in your company
Take a look to see how our Competence Center can help you.
Remote support
Looking for a quick solution? Then look no further and use our remote support service. It allows our service colleagues to efficiently work with you. Use your TDM Flex Care Credits to access this service!
How does it work? Very easily. Simply grant the service assistant online access to view your computer screen, so we can answer your questions directly in the system.
Over the phone, our service staff will give you the support key required for access. And when the issue's resolved, the remote session is ended with a single click. Please note: We only access your screen and not your network.
Looking for support? Make a connection with your service employee now.
TDM software update
If you want to get the newest TDM software, hotfixes and the latest data setup, visit our service desk in the TDM Customer Portal.
Take a look now to see what updates and highlights are available to you.
Sign up for a TDM Software Maintenance Contractplus now and start enjoying these benefits:
- New software releases
- Support through the TDM Systems service desk
- Access to the TDM Virtual Academy
- Participation in webinars
- Access to the TDM WebCatalog